Fulfillment — Troy & Company

The sale was the easy part.

Every closed deal is a promise. When volume climbs, that’s where things crack — orders stuck between “paid” and “shipped,” nobody sure what’s late, the experience falling apart on the back end after you nailed the front. That’s how a win turns into a refund.

Troy catches every paid order the second it lands and walks it through fulfillment — red flags on anything past your SLA, the whole team working from one board. Here’s what that looks like.

Fulfillment board

Every paid order, from sold to shipped.

Paid orders flow in automatically. Pick and pack within your SLA, then log carrier and tracking — with the whole queue and your team’s tools on one screen.

Auto-loaded orders — paid orders appear on their own.
Live status counts — open, pending pick, past SLA, in transit, delivered, issues.
SLA tracking — past-due orders flag in red.
Carrier & tracking — logged on the order, synced to the customer.
Team tools built in — Clock In/Out, Time Off, Team Performance.
Archive & filter — keep the board clean.

Everything in the Fulfillment module

Auto-loaded Orders

Paid orders appear automatically.

Pick & Pack

Work the queue within your SLA.

SLA Tracking

Past-due orders flag in red.

Carrier & Tracking

Logged on the order, synced to the customer.

Status Filters

Open, pending, in transit, delivered, issues.

Time Clock

Clock in and out from warehouse or home.

Time Off

Request and track vacation and sick days.

Team Performance

See how the team is doing.

How it works

Order paid

A paid order lands on the board automatically.

Pick & pack

Work it within your SLA; status updates live.

Ship

Log the carrier and tracking number.

Track & close

Watch it move to in-transit, then delivered.

Make it yours

Run fulfillment on your shop’s rules.

Your statuses, your SLA, your carriers. We set the board to match how orders really move through your operation.

Your fulfillment statuses

Define the stages an order moves through, from paid to shipped, the way your shop works.

Your SLA

Set the pick-and-pack window you promise; past-due orders flag automatically.

Your carriers

Log the carriers and tracking formats you actually use.

Your team tools

Turn on the time clock, time-off, and performance tools your team needs.

Where it shines

Built for the way you fulfill orders.

Ship-from-warehouse

Packing and shipping yourself? Paid orders land on the board automatically and move from pick to delivered.

SLA pressure

Promising fast turnaround? Past-SLA orders flag in red so nothing ships late without you knowing.

Warehouse team

Crew on the floor? Clock-in, time-off, and performance live right on the same board.

The full walkthrough

Inside the Fulfillment module, capability by capability.

From “paid” to “shipped” with pick lists, packing, and status the whole team can see — no whiteboard required.

Order queue

Every paid order, in one line

Won deals and paid invoices flow into a single fulfillment queue, ordered and statused. The warehouse never works from screenshots or forwarded emails.

Pick lists

Print it, pick it, check it off

Each order generates a pick list with items, quantities, locations, and customer details. Pickers work from paper or a phone, checking lines as they go.

Fulfillment stages

Picked → packed → shipped, tracked

Orders move through explicit stages, timestamped and attributed. Anyone can answer “where’s the Johnson order” without walking the floor.

Partial fulfillment

Ship what you have, track the rest

Split orders when stock is short: fulfill available lines now, backorder the rest, and keep the customer record honest about both.

Own warehouse or dropship

Two fulfillment modes

Run your own floor with pick lists and receiving, or switch a workspace to dropship mode and manage supplier handoffs instead. Each client workspace picks its model.

Team accountability

Who picked it, who packed it

Every stage change records the team member, so recurring errors have a source — and your best packers have receipts.

Connected, not bolted on

How Fulfillment talks to the rest of Troy.

Troy is one platform, not a bundle of apps. Here’s what this module reads from — and feeds into — automatically.

Sales → FulfillmentWon deals become work orders

The instant a physical-goods deal closes, fulfillment sees it. No re-entry, no lag between selling and shipping.

Inventory → Pick listsCounts drop as items ship

Fulfilled lines decrement live inventory, keeping stock counts true without a separate reconciliation step.

BillingPaid status gates the queue

Fulfillment can key off payment status, so nothing ships before the money — or deposits release partial shipments.

LogisticsShipping picks up where packing ends

Packed orders hand off to the Logistics Hub for carrier selection, freight estimates, and delivery tracking.

ReceivingInbound stock feeds the queue

Backordered lines auto-flag when receiving logs the missing stock, so held orders move the day product arrives.

Executive ViewThroughput on the command center

Orders fulfilled, cycle times, and stuck orders surface on the Executive View next to sales and revenue.

In the field

How different industries put it to work.

Troy configures itself to 126 industries. Here’s what this module looks like in a few of them.

Wholesale & distribution

Multi-line B2B orders picked from bin locations, with partials and backorders handled cleanly.

E-commerce

The day’s paid orders become the day’s pick run — statused so support can answer “where’s my order” instantly.

Manufacturing

Finished goods flow from production into the same fulfillment queue the sales team can see.

Auto parts

Counter sales and phone orders hit the same queue; hot orders flag for will-call pickup.

Food service distribution

Daily route orders picked in sequence, with shortages substituted and documented.

Construction supply

Job-site deliveries staged and tracked, with the PM able to check status without calling the yard.

Straight answers

Questions owners ask about Fulfillment.

We’re a service business — do we need this?

Probably not, and that’s fine: fulfillment is one of the operations modules that only appears for industries that ship physical goods. Service workspaces get a cleaner app without it.

Can orders ship before they’re paid?

That’s your call per workspace. The queue can require payment, allow deposits to release goods, or ignore payment status entirely for net-terms B2B clients.

How do pick lists handle bin locations?

Items carry their warehouse locations from the Inventory module, and pick lists print in location order so pickers walk the floor once, not five times.

What about orders we can only partially fill?

Split them: fulfill in-stock lines immediately, and the backordered remainder stays visible in the queue, auto-flagged when receiving brings the stock in.

Can my client see fulfillment status on their orders?

Team roles control visibility, and support can quote live status to the end customer — picked, packed, shipped, delivered — from the same record.

Pricing

Every module. Every plan. One flat license.

This module — and the other 23 — is included on every plan. Nothing here is feature-gated. Your clients pay you directly at prices you set; we never take a cut.

Starter

Try the business on. Land your first clients.

$199 / mo

Monthly license · no setup fee · cancel anytime

10 client workspaces
10 industry configurations
10 turnkey industry websites
All 24 modules — nothing gated
White-label branding included
We host everything

Choose Starter

Best value

Growth

For building a real client book.

$299 / mo

+ $299 one-time setup · cancel anytime

25 client workspaces
50+ industry configurations
25 turnkey industry websites
All 24 modules — nothing gated
White-label branding included
Priority support

Choose Growth

Enterprise

Run it at full scale, on your own domain.

$499 / mo

+ $499 one-time setup · cancel anytime

Unlimited client workspaces
All 126 industry configurations
All 160+ turnkey industry websites
All 24 modules — nothing gated
White-label + your custom domain
Concierge onboarding · API access

Choose Enterprise

Every plan gets all 24 modules. The tiers change how many clients, industries, and websites you can run — never what the software does.

Not ready to decide? Take the dashboard tour — no login, no card, no trial clock.